Privacy Policy

About this Privacy Policy

This Privacy Policy is intended for players in Australia and should be read together with the other terms and notices that apply to the Casino Lab website and services. It describes general information-handling practices for an online gambling service. The information collected and the way it is used can depend on the services you access, the actions you take and the legal requirements that apply to the service.

Personal information means information that identifies you, or information that can reasonably be connected with you. We aim to collect information that is relevant to providing the service and to avoid collecting more information than is reasonably required for a particular purpose. If you do not provide information that is necessary for account, verification, payment, security or legal purposes, some features may not be available.

This policy may be updated when our services, technology or legal obligations change. The current version will be made available on the website. You should review this page from time to time, particularly before providing new information or using a new feature.

Information we may handle

Depending on how you use Casino Lab, we may handle several categories of information. The information may come directly from you, from your use of the website, or from third parties where this is reasonably necessary for verification, security, payment processing or legal compliance.

• Account details, such as your name, date of birth, contact details, login information and other details used to create or manage an account.
• Identity and verification information, such as documents or information used to confirm identity, age, eligibility, account ownership or other details required for security checks.
• Payment and transaction records, including deposits, withdrawals, gaming activity, account balances, payment method details and records needed to investigate or reconcile transactions. Sensitive payment information may be processed by payment providers rather than stored directly by the website.
• Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, connection information and website activity.
• Cookie and similar technology data, including information about pages visited, preferences, session activity and interactions with communications or website features.
• Communications and support information, including messages, enquiries, feedback, complaints and records of interactions with customer support.
• Information connected with responsible gambling, fraud prevention, risk assessment or account protection, where this is needed to help maintain a safe and compliant service.

You should only provide information that is accurate, current and relevant. If your account details change, keeping them up to date can help prevent delays with verification, payments or support. Please do not send unnecessary sensitive information through general messages or unsecured channels.

Why information is used

Information is generally handled to operate and improve the Casino Lab service, provide support and meet security and legal responsibilities. The purposes may include:

• Creating, maintaining and administering your account.
• Confirming your identity, age, account ownership and eligibility to use relevant services.
• Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited or unlawful activity.
• Protecting the website, players, payment systems and business operations from unauthorised access, technical threats and abuse.
• Providing customer support, responding to questions, resolving complaints and communicating about your account or transactions.
• Sending service messages, security alerts, policy updates and other communications needed to operate your account.
• Sending marketing communications where permitted and where you have provided consent or there is another valid basis to do so. Marketing messages will include a way to stop receiving them.
• Understanding how the website is used, testing features, improving performance and making the service easier to navigate.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and law-enforcement requirements that apply to the service.
• Supporting responsible gambling and applying account protection or risk controls where appropriate.

Information may be used in an aggregated or de-identified form for analysis, reporting, security and service improvement. Where information is no longer needed for an identified purpose, it may be securely deleted, destroyed or de-identified, subject to any continuing legal, dispute, security or record-keeping requirement.

Where a purpose requires your consent, you may withdraw that consent as described in the section below. Withdrawing consent does not affect processing that has already taken place or processing that is required for account administration, security, legal compliance or another valid purpose.

Cookies, sharing and security

Cookies and similar technologies

Casino Lab may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website use and improve website performance. Some cookies are necessary for core functions, while others may support analytics, personalisation or communications. Cookies can allow the website to recognise a browser or device, but they do not necessarily identify you by name on their own.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, some account or website features may not work correctly. Browser controls can also affect previously stored cookies, so you may need to repeat your choices if you use another browser or device.

When information may be shared

Information may be shared with trusted service providers that help operate the website and account services. These providers may support identity and verification checks, payment processing, hosting, security, analytics, customer support, communications, fraud prevention and technical maintenance. They should receive information only to the extent reasonably needed for the services they provide and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players or the service, investigate suspected misuse, enforce applicable terms, respond to lawful requests, resolve disputes, recover funds, or comply with legal and regulatory obligations. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Security and overseas handling

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, encryption where appropriate and staff or supplier procedures. No website, payment method or online transmission is completely risk-free, so you should use a strong password, keep login details private and contact support if you suspect unauthorised account activity.

Some service providers or technical systems may be located outside Australia or may access information from another country. Where this occurs, information may be handled in accordance with the arrangements and safeguards applicable to the relevant service. The use of an overseas provider does not remove the need to protect information or use it only for appropriate purposes.

Your privacy rights and data requests

You may ask about the personal information held about you and how it is being used. You can exercise your privacy rights by contacting support@labcasino.click. Please include enough information for your request to be understood, but do not include your password or unnecessary payment details.

• Access: request a copy of, or information about, personal data held in connection with your account, subject to appropriate identity checks and any lawful limits.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is otherwise available. A request may not be accepted in full if information must be retained for legal, security, transaction, dispute or other legitimate record-keeping purposes.
• Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. You may also use an unsubscribe option included in a marketing message where available.
• Information about use: ask general questions about the purposes for which your information is handled, the types of service providers involved and the safeguards used.

For account security, we may need to verify your identity before completing a request. We may ask for additional information or ask you to use an account-based channel so that personal data is not disclosed to the wrong person. Requests will be considered in line with applicable privacy requirements and any exceptions that apply.

Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or may need to be retained to deal with disputes, fraud prevention, responsible gambling, chargebacks or other legitimate purposes. After the relevant period, records may be securely deleted, destroyed or de-identified.

If you have a privacy concern, please contact support@labcasino.click so it can be reviewed. You should provide a clear description of the issue and the outcome you are seeking. We will consider the concern fairly and respond in accordance with applicable requirements.