Responsible Gaming

Our approach to responsible gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other game conditions, so outcomes cannot be predicted or controlled. A loss should not be treated as a reason to keep playing, borrow money or make larger bets. Casino Lab encourages players to view gambling as paid entertainment rather than a way to earn income or solve financial problems.

Responsible gaming is a shared responsibility. Players should make informed decisions, monitor their play and use available account controls when needed. Casino Lab also aims to provide clear information and practical tools that can help players manage their activity. These tools are designed to support informed choices, but they do not replace personal judgement or professional assistance.

Gambling should be kept separate from essential household spending, savings, rent, bills and other financial commitments. Only use money that you can afford to lose without affecting your daily life. If gambling is causing stress, conflict or financial difficulty, stop playing and seek support as soon as possible.

Important principles

• Gamble for entertainment, not as a source of income.
• Set a time and spending limit before you begin.
• Never chase losses or increase bets to recover money.
• Do not gamble with borrowed money or money needed for essentials.
• Take regular breaks and avoid playing when upset, tired or under the influence of alcohol or drugs.
• Keep gambling private from children and do not allow anyone under the legal age to use your account.
• Ask for help if gambling no longer feels enjoyable or manageable.

Practical ways to stay in control

Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as an entertainment budget, not an amount that must be used or recovered. Once your limit has been reached, finish the session. Avoid making decisions based on a recent win or loss, as previous results do not determine what will happen next.

It can help to keep a simple record of deposits, withdrawals, time spent playing and the amount won or lost. Reviewing this information may provide a more realistic view of your gambling than relying on memory. Consider setting a calendar reminder to review your activity regularly, particularly if you play often.

Avoid gambling as a response to difficult emotions. Playing when you are bored, lonely, angry, anxious or under pressure can make it harder to stay within your intended limits. Consider another activity, speak with someone you trust or take time away from gambling until you feel able to make a calm decision.

Account and play management

Depending on the account features available to you, you may be able to use controls such as deposit limits, loss limits, session reminders, reality checks, cooling-off periods or temporary account breaks. These controls can help you plan your play and create a pause before further activity. Read the information shown when selecting a control so you understand how it works and when it may take effect.

If you feel that a short break is not enough, consider requesting a longer break or self-exclusion. Self-exclusion is a formal decision to stop gambling for a selected period or until further notice. Once requested, it may restrict access to your account and related gambling services. Follow the instructions provided through your account or support process, and do not create another account to avoid a restriction.

Account controls are not a substitute for support. If you have difficulty setting a limit, taking a break or stopping play, contact a qualified gambling support organisation in your state or territory. You can also speak with a financial counsellor or a health professional.

Recognising when gambling may be a problem

Gambling-related harm can develop gradually, and people may not always recognise the signs at first. A concern may exist if gambling is affecting your finances, relationships, work, study, sleep, physical health or emotional wellbeing. You do not need to wait for a crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling belongings or missing essential payments to continue gambling.
• Gambling to escape stress, sadness, loneliness or other personal problems.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Neglecting work, study, family responsibilities, hobbies or social commitments.
• Continuing to gamble after deciding to stop or after experiencing negative consequences.
• Feeling guilt, shame, hopelessness or distress because of gambling.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified support service can help you understand what is happening and plan practical next steps. Support is available for people who gamble and for family members, partners and friends who may be affected.

If gambling has contributed to urgent financial pressure, do not use further gambling to address the problem. Consider contacting a free or appropriate financial counselling service to discuss bills, debts and a manageable plan. If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis support service in your area.

Age, account safety and personal responsibility

Casino Lab is for adults who meet the applicable legal age requirements. People under the legal gambling age must not open, use or access an account. Do not allow a child or another unauthorised person to use your device, payment method or account to gamble.

Parents and carers should take reasonable steps to prevent children from accessing gambling services. Keep account credentials private, use device security features and consider age-appropriate parental controls. Do not save payment details on a shared device if other people may be able to access them.

You are responsible for providing accurate information, maintaining the security of your login details and using your account only for yourself. If you believe another person has accessed your account, change your password and contact the relevant support channel promptly. Do not share verification codes or login information with anyone.

Gambling decisions should be made when you are clear-headed and able to understand the possible consequences. Avoid gambling while affected by alcohol, recreational drugs or medication that may impair your judgement. If you are experiencing financial, mental health or relationship difficulties, consider taking a break rather than using gambling as a coping strategy.

Getting help and taking a break

You can ask for help at any stage. Start by telling a trusted person what is happening and explain what support you need. You may also contact a recognised gambling counselling or support organisation available in Australia, including services operating in your state or territory. Gambling Help Online and local gambling support services can provide information, counselling and referral options. Check the relevant service directly for current availability and eligibility.

If you want to stop using Casino Lab, review the responsible gaming options available in your account or contact the appropriate support channel to request a cooling-off period or self-exclusion. Be clear about the type and duration of the break you want. During a break, do not attempt to access gambling through another account or platform to avoid the purpose of the restriction.

A support plan can include blocking access to gambling websites or applications, removing saved payment details, asking a trusted person to help manage finances and arranging counselling. Some people find it useful to avoid situations that trigger gambling and to replace playing time with exercise, social activities, hobbies or other routines.

Casino Lab cannot provide financial, medical or psychological advice. If you are concerned about your gambling, a qualified professional or recognised support organisation is best placed to assess your circumstances. Seeking help is a practical step and does not require you to manage the situation alone.

By using Casino Lab, you acknowledge that gambling carries risk and agree to use the service responsibly and in accordance with the applicable terms and requirements. If you have questions about available responsible gaming features, use the support options provided on the website. Please do not provide sensitive personal or financial information through an unsecured channel.